Inbound Call Center Services

 TeamMas understands the importance of having an efficient and prompt inbound customer care or customer support. We will never let you lose out on your valuable customers to your rivals in the industry.

Our team of experts & highly skilled marketers has handled inbound customer service operations across diverse domains over the years. We boast of high-tech infrastructure paired with latest telecommunication software to ensure prompt & rewarding call center support 24×7, 365 days.

Key Services

  1. Consumer Response
  2. Customer Services
  3. Directory inquiry services
  4. Help Desk Solutions
  5. Inbound Sales
  6. Sales Lead Qualification and Closure
  7. Technical Support
  8. Toll Free Response / Toll Free Services
  9. Virtual Receptionist Services

Why TeamMas?

We are committed to offer bespoke inbound call centre services. All the calls are handled personally & proficiently by a team of professionals. There are countless reasons to rely on us.

  1. Higher Customer Satisfaction
  2. Reduced Operational & Infrastructural Costs
  3. Quick Settlement of Customer Queries
  4. Maximize Revenue and Productivity
  5. Brilliant Customer Support 24/7, 365 Days

Outbound Call Center Services

TeamMas offers second to none outbound customer support system to all kinds of domains. Each service is designed to make large volume of outbound calls to the prospective and existing customers on behalf of our clients. At the same time, we aim to turn prospective customers to reliable customers and existing customers to long term patrons.

Some of the key services include:

  • Lead Generation
  • Appointment Setting
  • Telemarketing
  • Market intelligence
  • Direct Mail Follow-up

We have a team of professionals who brilliantly handle all kinds of communication with your customers. They are skilled in product sales, taking orders, customer support, sales lead generation, sales support and more

Why TeamMas?

–        Save 60% on operating costs

–        Dedicated team of trained professionals to work 24 hours 7 days for 365 days

–        Monitored Calls & Recorded Conversations for future reference.

–        Advanced Technology for Tracking the Performance of Calls

 

Integrated Inbound & Outbound Call Centers

Team Mas specializes in offering integrated inbound & outbound call center services to you. We aim to increase revenue, operational efficiency at reduced costs. In a nutshell, we believe in the happiness & satisfaction of your valued customers.

Our set of inbound & outbound call center services are supported by high-tech infrastructure paired with latest telecommunication software. The team of highly skilled professionals takes charge of all kinds of communication and ensures fruitful results.

Outbound Call Center Services           

  • Lead Generation
  • Appointment Setting
  • Telemarketing
  • Market intelligence
  • Direct Mail Follow-up

Inbound Call Center Services

  • Consumer Response
  • Customer Services
  • Directory inquiry services
  • Help Desk Solutions
  • Inbound Sales
  • Sales Lead Qualification and Closure
  • Technical Support
  • Toll Free Response / Toll Free Services
  • Virtual Receptionist Services

We have an extensive experience in call center operations. Our in-depth knowledge & keen understanding is a major benefit that helps our clients in dealing with the complexities of unique business models.

VAM or Virtual Management Model

Team Mas offers specialized Virtual Management Model to seasonal businesses. Our Voice over Internet Protocol and cloud-based services are the major components of our virtual contact center infrastructure that supports routed calls and helps in fast connections.

The excellent virtual model flawlesslymanages the life-cycle of each customer. Our clients are given a virtual account to further coordinate with their customers & fulfill their unique requirement.

Why TeamMas?

–        Quality Customer Service

–        Business Continuity

–        Workforce Flexibility

–        Capitalize Time Zone and Cost Savings