BPO

Blending innovation with the state of the art technology, TeamMas delivers the highly efficient Business Processes Outsourcing (BPO) to all kinds of industries.  We guarantee simplified yet effective approach to improve the efficiency and productivity of your business.

We are committed to a superior level of processes, domain proficiency, worldwide delivery, and technology.  We cater to varied sectors ranging from Technology, Travel, Government, Retail, and Insurance to Transportation & Logistics.

Our competent team of experts is always there to automate the operations & bring financial gains for the growth of your core business. We aim to emerge as the most reliable platform in the industry that offers varied services:

1.We provide specialized Inbound Call Center Services pitched to your unique industry. The proficient team ensures channeled communication, increased revenue, low operational costs and improved customer relationships.

Our major inbound services include- Inbound Web Chat, Inbound Sales, Customer Service, and Tech Support & Lead Generation.

2.Bespoke Outbound Call Center Process includes proactive communication with customers, sales calls to existing as well as prospective customers, cross-selling or up-selling sales calls to existing customers.

In addition, we offer skilled team to handle issues regarding debt collection, customer satisfaction surveys, market research and booking appointments.

3. Integrated Inbound & Outbound Call Centers: Get the best of both worlds with our integrated inbound & outbound call center processes.

4.VAM or Virtual Management Model to manage the life-cycle of each customer. We offer a virtual account to assist customer & fulfill his every requirement. In addition, these communications between VAM & Customer are recorded in CRM for future reference & improvemen.

 

DialDesk

DialDesk is your reliable solution to get the most effective customer service & sales management suites. We guarantee unparalleled expertise to take care of all MSME requirements for every business sector. High level of customer satisfaction & generation of new customers come easily with us.

Customer Service Management Suites

Our highly competent team of experts understands the importance of our customer & goes the extra mile to ensure theirs & their client’s satisfaction. We have brilliantly designed an integrated Customer Service Management Suites that benefit you in multiple ways:

  1. Our simple approach backed by user-friendly interface promises effective & fruitful interaction with customers.
  2. Assured consistency is guaranteed with perfectly integrated channels & touch points to provide the standardized answer & services.

 

MAS DOC

MASDoc turns temporary paper work to permanent, everlasting electronic data.  We ensure completely secured, auditable environment for safekeeping all sorts of records. MASDoc help you to brilliantly manage & transform physical records to electronic documents.

We seek to reduce the operating cost on Filing, Management, Storage & Retrieval. At the same time, we make sure to substantially trim down the turnaround times by utilizing OMR and integration with Office Suit & Outlook.

Our proficient team of experts promises 99.5% of accuracy in processing of documents. Plus, we also take care of Real-time visibility and undertake seamless integration of validations and business rules.


MAS Force

MAS Force is your dependable platform for a gamut of field activities. We boast of a verified, educated, technically sound & proficient Feet for Streets (FOS) to effectively undertake all sorts of field activities. These may range from Sales, Verification, Retention, Collection, Pickup, Delivery, and Relationship Management to Loyalty Management Programs.

Our highly competent team will take care & visit your clients for collection of documents or verification. They will be answerable to all types of queries raised by customers. The complete procedure will considerably save your time, money and other resources.