Mascallnet started in 2008, with the aim to provide customer service solutions to businesses at an affordable cost. It is a unique and one of its kind “Pay as you Go” customer service solution. This is a perfect amalgamation of IVR, Dialer, 24/7Human support, Omni channel enabled suite in an AI enabled environment.
The entire product is hosted on cloud which makes it a powerful customer service tool. With primary focus on delivering the best customer experience for SME’s and MSME’s who are into the business of product & Services where the call flow is less and don’t want to invest in a full-fledged call center services, Mascallnet drives the complete “customer lifecycle management” for its clients with thorough focus on delivering customer experience par excellence.
All businesses to deliver world class CX
We help business have complete control on their sales, marketing & customer experience functions. We do this by creating world class CRM and automation widgets. We deliver World class outsourcing solutions using the right blend of People| Process| Technology resulting in increase of sales, reducing cost and winning customer for life.
Another feather in cap as “one of 10 most promising BPO service provider in the country in 2019” Insights Success Magazine
Featured as “10 most recommended productivity technology provider in 2018” CIO Insider Magazine
Became “one of 10 most preferred BPO in 2017” – CIO Insider Magazine
“Innovation in technology of the year” award by Franchisee India in 2011
On boarded 80 plus client by end of 2010 on DialDesk
Launched “DIALDESK” in 2008 as India’s First and only All-inclusive “PAY-AS-YOU-USE” customer support solution
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.