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You see it at every company: customer churn. It’s too expensive to measure, too pricey to let go. Putting in the work upfront with customer engagement strategies will keep your business running smoothly a...
Relationships are at the heart of customer success. People want to feel connected to a brand and know about you in more than just one way. Providing great support is only one part of building a successful relat...
Why is digital customer experience a priority for all businesses? This topic is one of the most discussed these days, so here’s our guide. Digital Customer Experience (DCX) is the single most important po...
Customer Success and Conversion are two of the most important marketing goals for marketers. In this blog post, we list the four key success-centered strategies for driving growth. “Customer success”...
Customer Journey Review is a critical research instrument. Its goal is to develop a deep understanding of the customer’s business experience, which includes all touchpoints that have an impact on their de...
Automation is one of the hottest topics around these days, from driver-less cars to assembly robots. When it comes to sales, automation software can be much more than just a tool to help you with lead conversio...