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Wikipedia defines Omni channel as a cross-channel content strategy that organizations use to improve their user experience. Rather than working in parallel, communication channels and t...
Flexibility and Scalability It becomes increasingly difficult for in house facilities to scale up and scale down the projects with the requirements which we call as a Balloon effect i.e. inflating and deflating...
Real-time customer experience is a vital driver of growth. Acting in real-time, armed with the most up-to-date information about your customer, can hugely improve customer experience. To tru...