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Relationships are paramount to the success of any business. You need not only a solid product but also long-lasting relationships with customers who will willingly do business with you time and time again. When...
According to recent stats, 96% of customers believe that customer experience is a key factor in brand loyalty. But what exactly is customer experience? It’s more than just the feeling a customer gets when...
A joyful customer is a loyal one. Maintaining customer satisfaction doesn’t have to be difficult – Here’s a rundown of some research and expert opinions on the 12 most influential drivers R...
It’s difficult to keep customers these days. There are so many choices in the marketplace and everyone’s competing for their attention with new products, coupons, and other incentives. Retaining your cust...
PWC conducted a study that found that 72% of business decision-makers believe that AI is a key tool that will allow humans to focus on more meaningful work. Although agents play a crucial role in delivering a c...
As the healthcare industry continues to evolve and become more competitive, today’s consumers are demanding higher levels of service. Customer service is evolving rapidly due to changing patients’ e...