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You see it at every company: customer churn. It’s too expensive to measure, too pricey to let go. Putting in the work upfront with customer engagement strategies will keep your business running smoothly a...
As the healthcare industry continues to evolve and become more competitive, today’s consumers are demanding higher levels of service. Customer service is evolving rapidly due to changing patients’ e...
“CX is the New RX” – Deepak Kashyap, Founder – Mas CallNet India Satisfied customers are the result of a great customer experience, which in turn has a positive impact on a company’s bottom li...
86% of consumers would leave a brand after as few as two poor experiences. (Emplifi) A satisfied customer is loyalty gold. Studies have shown that happy customers are more likely to buy from you again, recommen...
One of the biggest questions brands ask themselves is, how can I lower my cart abandonment rates? This article provides 10 effective tips to rewire your e-commerce store and increase revenues. “Reducing C...
Customer Success Metrics (CSMs) are important measurements that companies use to track the success of their customer interactions. CSMs can be divided into two categories: process and outcome. Process CSMs meas...