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A Complete Guide To Increasing Customer Satisfaction

A Complete Guide To Increasing Customer Satisfaction

A joyful customer is a loyal one. Maintaining customer satisfaction doesn’t have to be difficult – Here’s a rundown of some research and expert opinions on the 12 most influential drivers &#82...

Customer Engagement Trends In The Retail And Commerce Industry

Customer Engagement Trends In The Retail And Commerce Industry

According to PWC, about 86% of buyers are willing to pay more for a better customer experience. A Microsoft report found that by 2025, 95% of customer interactions will be through AI-powered channels. 91% of cu...

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How can AI Revolutionize Contact Centers?

How can AI Revolutionize Contact Centers?

The above stats indicate that AI is revolutionizing customer service, by helping contact centers automate and improve processes. By automating repetitive tasks, AI can free up employees to deliver more personal...

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Breaking new ground: How emerging technologies are helping NBFCs evolve.

Role of emerging technologies and strategic partnerships for NBFCs Non-banking financial companies (NBFCs) have played a pivotal role in meeting the financial needs of individuals and business that have tra...