Retail and Ecommerce

When I think of revenue growth, I think of the words ‘mix’ and ‘shift.

overview

I'm not motivated by having the largest revenue base - you get that as an outcome. If we do our job well, we will be appropriately rewarded.

Operating in a competitive environment of new technologies coming everyday, often encounter significant challenges in ensuring a great customer experience. Understanding Customer’s Buying experience digitally as well as in real life and facing the challenges of competitive landscape of maintaining consumer’s attention and loyalty to drive business revenue, is the challenge majorly faced by all leading players in Retail and Ecommerce Industry. This highly competitive and dynamic environments of retail industry needs to be aligned with enhanced technology and strategic approach.

 

We are proactive about providing retail and ecommerce companies a transformation for their business process and backend supply chain systems with our decades of experience in Business Process Management to device top line growth strategies directly contributing to the business top line, profit margins as well as key growth numbers.

Services

Customized solutions tailor-made for your industry

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    Analytics and Insights

    Process improvement opportunities based on insight and analytics for enhanced growth strategies, Bringing human learning to predictive analytics by mapping call trends, analytics and insights on consumer complaints with direct impact on revenue, competitor ranking, comprehensive reports on consumer expectations from the brand.

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    Omni channel Enabled customer experience touchpoints

    Centralized customer service number. Blog, social media - feedback. If they have not integrated. Easy reach for the customer to interact with you.

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    Vendor onboarding

    Easy and convenient onboarding of preferred and verified brands, setting up new vendor onboarding processes from our team`s domain expertise making it easy and convenient for our clients while ensuring the quality as well as creating an easy gateway for vendors to reach or interact with the companies.

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    seller support

    Setting up support centers for sellers on your platform, ensuring as their concerns are well addressed and hence ensuring more sellers are selling more products on your platforms as well as ensuring the processes for delivery of sellers products to your customers are well in place.

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    Loyalty Programs

    Through analytics, creating offers and reaching out to relevant customers for cross sell and upsell.

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    Virtual relationship management

    Omnichannel virtual relationship management for better business performance with our strong inhouse technology platforms.

Benefits to bank on

We strive to innovate for every client's specific need

  • 360 degree customer life cycle management.
  • Omni channel Enabled customer experience touchpoints.
  • Field Retention services.
  • Realtime VOC capturing.
  • Revenue enhancement.
  • Market insights.
Expertise

Why Us

India`s only true 360 degree customer lifecycle management company
Enabled Customer Services
AI Enabled Applications
Proven Domain Experience
Intelligent Insights
Phenomenal CX Quotient
Make Business Future Ready
Empowering Businesses to take measured and controlled decisions
Enhancing automations and reducing Human interventions.
Customers stories
Market insights and other Feet on street based solutions are the back bone of all modern and flourishing businesses.
Perfect amalgamation of IVR, Dialer, 24/7 Human Support, omnichannel enabled suit in an AI enabled environment.

Managed Services, customized for your Indutry