Changing Customer Paradigms. Electric Vehicles. Automated Driving.
The convergence of these 3 elements is accelerating automotive change, which is changing how people expect to own and buy cars. At the same time, these disruptive forces present game-changing opportunities to rethink what it means to be a valued customer! Our years of experience can help you navigate this new automotive landscape with ease.
We know it’s a challenge to meet customers’ needs as your industry changes constantly, but we’re here to help you orchestrate this shift by offering assistance in areas such as improving customer loyalty while simultaneously driving growth through superior customer experience management strategies.
We have designed a system that allows you to make service and test drive appointments in real-time and integrate them with your CRM. During this process, our agents are also trained to cross-sell additional services.
If you want to know whether or not your customer service has been adequate, just ask them! We will get in touch with your customers on your behalf so that you can find out if there’s room for improvement.
No more lost leads again! Within 5 minutes of receiving a web lead, we’ll contact the customer. Our goal is to help potential customers by setting up appointments and answering any questions they might have.
We can set up a system by which customers whose original warranties are expiring receive reminders of their upcoming renewal date. With this process, you not only provide your customers with a devoted team that takes care of them at all times but you also gain additional revenue!
By proactively contacting prospects, you will be more likely to secure new sales opportunities and reduce the number of missed sales. When a loan or lease is about to expire, we are able to automatically contact your customers to let them know when a representative will be available to discuss their new purchase. This ensures you don’t miss out on any opportunities to increase your bottom line.
Building Omnichannel Interaction Points
Upselling and Cross-selling via 360-degree Integrations
Improved Business Processes through AI and ML
An Integrated Customer Lifecycle Management Approach
Par Excellence Data Security Standards
Your customers expect to be able to contact you when they have questions, and your business needs an instant response. Our trained reps can answer calls 24/7 with live appointments scheduled in real-time, so there’s no waiting on hold or coordinating multiple calendars. We have thousands of available call agents that we can assign specific schedules to handle these appointments as needed.
Yes. Mas Callnet offers flexible customer-support services that accommodate the needs of each client, no matter how specific. Whether it’s appointment scheduling, post-sale surveys, or other special requests, Mas Callnet can offer the tailored support you desire. Contact us today to discuss your business’s service options and learn more about our full suite of support solutions to help ease your workload in a way that’s convenient for your customers.
We can handle your outbound calls so your team can focus on tasks. Our team will help you direct the customer to the dealership, where you can meet with them and conclude the deal.
No, outsourcing companies like Mas Callnet can act as a bridge to help your business grow. Our experts can help you reduce your operational expenses by driving customer engagement and lead generation, so book a call today to find out how we can put your business on the growth path.