The education sector is highly competitive, and you must take care of your customers. You have to stay up-to-date with the industry and continually work at improving your customer experience because it needs to be exceptional to attract the best people. Our timely outbound communication and inbound support for incoming inquiries can help you get top-quality offers onto the table so that when prospects do come around, they don’t hesitate to stick with your brand.
Mas Callnet has always strived to take a lead in the remote education customer support industry. We have a team of highly skilled and motivated reps and counselors who know how to deliver an excellent customer experience through multiple channels, including lead generation, scheduling appointments for your university program, and proctoring services for examinations. Our services are used by colleges and universities as well as edTech companies and even schools too!
We provide your students with accurate and timely information via multiple communication channels and answer all their queries in detail to ensure they don’t switch institutes midway due to lack of assistance and poor customer support.
If you’re looking for a technical support team that can provide adequate tech-related support for online courses, then opt for our expert counselors who will be able to help you achieve this.
As your lead generation services partner, we strive to not only help you achieve your business goals through our industry-specific inbound and outbound strategies but to also give you the tools needed to boost the results of what we are helping you achieve through effective lead management strategies.
We support brands at every stage of their development, from the early years to their growing pains. We have managed campaigns for various brands in which we have been able to help them both with customer communication and generating revenue with our modern and comprehensive outbound engagement solutions.
With our proactive communications and systematic framework in place, we’ve helped the brands to reduce customer churn as well as customer support costs. This was accomplished with regular contact from our specialists to keep customers informed on their products/ campaigns across multiple channels. As a result of which, we’re able to keep customers informed and enable the brands to capitalize on new sales opportunities.
Building Omnichannel Interaction Points
Upselling and Cross-selling via 360-degree Integrations
Improved Business Processes through AI and ML
An Integrated Customer Lifecycle Management Approach
Par Excellence Data Security Standards
With our support services, you can provide your students with seamless customer service. We provide students with the convenience of scheduling appointments for important events such as financial aid programs, virtual bookstore support, and school/college admission assistance without causing them to wander carelessly around the campus.
You can evaluate Educational CX providers by checking out their fleet of locations across the globe, customer volume base, and client testimonials.
Mas Callnet offers excellent, scalable, and cost-effective solutions for customer support. We can help reduce your costs, as we only charge for services when they are used. With Mas Callnet’s low-cost solution, seasonal spikes can easily be managed at competitive pricing.
No, educators and ed-tech companies outsource customer support to reduce operating costs. Mas Callnet is known for its high-quality call center solutions for the education sector, as well as its outsourcing services at competitive prices. With our Pay Per Performance model, we can help reduce your costs. Our low-cost solution makes it easy to manage seasonal spikes at competitive rates. Click here to learn more about our services.