Brands That Trust

MAS CALLNET

What is a Shared Call Center Solution?

<p class=”margin-lp p-lp”>If you are a startup or small or mid size business or the volume of enquiries is less, then shared call center is your perfect fit. A shared call center solution manages inbound and outbound customer interactions via phone, email, live chat and social media interactions using shared pool of professional customer support executive. The unique blend of advanced AI algorithms with intelligent human intervention helps businesses improve their performance and efficiency.</p>

Why should you opt for Shared Call Center Services?

Pay for Performance Only

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<h3>Pay For Performance Only</h3>

You are only charged when there is an interaction and the unproductive time of executives are no concern for you.Using a script driven environment, a single agent can effectively represent multiple brands throughout the day.

 

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Cost Optimized

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<h3>Budget Friendly</h3>

Basis your volumes, you may choose the best subscription model for your business. Not only this, you pay only for interactions on a per minute basis.

 

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Flexible and Scalable

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<h3>Flexible And Scalable</h3>

Our team of professionals work 24*7 to manage your overflow, sudden spike, seasonal support, holiday coverages, after hours support services, media campaign enquiries and much more.

 

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Open for API exchanges

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<h3>Open For API Exchanges</h3>

Through APIs, Mas Callnet has custom integrations with popular out-of-the-box business tools. We easily integrate your workforce management systems, CRM software, and different legacy systems.

 

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More agents mean less Hold time

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<h3>More Agents Mean Less Hold Time</h3>

Our inbound call center employs over 300 professionally trained operators, which means your callers will never have to wait long to speak to someone. With 24/7 phone coverage, your customers can rest easy knowing their

issues are being heard and addressed in a timely fashion – even on weekends and holidays. Ditch your voicemail and opt for a live voice instead!

 

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One Stop Shop For Written Communication

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<h3>One Stop Shop For All Customer Support Requirements</h3>

Mas Callnet offers a fully loaded solution for your business combining IVR, CRM, dialer, cloud telephony and skilled customer support executives. So the only job at your hand is transferring relevant knowledge to our expert team and forwarding your customer support number to us!

 

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Flexible subscription plan

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<h3>Flexible Subscription Plan</h3>

Mas Callnet offers quarterly, half yearly and yearly subscription which can be chosen as per your business requirements.

 

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Outsourced yet complete control in your hand

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<h3>Outsourced Yet Complete Control in Your Hands</h3>

Mas Callnet provides admin panel to all its client which gives access to real time performnace , insights, dashboards, and even call recordings. This exercises your control on the process.

 

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Why DialDee is Different

Why Mas Callnet Shared Solution Is Different?

<p style=”text-align: center;”>Mas Callnet is India’s ONLY “PAY PER USE” Premier Customer support solution offering its services 24*7*365 AND STARTS AT just ₹500*/day. The Key differentiator is a pool of shared professional customer support executives that are answering your enquiries, complaints and requests, besides performing similar activities for other busineses also. The prime benefit is top quality service at a price you can easily afford.</p>

How Does A Shared Call Center Work ?

Why Do Leading Brands Choose

Mas Callnet Shared Cloud Contact Center Services ?

Pay as you go

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<h3 style=”text-align: center;”>Pay as you go</h3>

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Flexibility and Control

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<h3 style=”text-align: center;”>Flexibility and Control</h3>

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Reliable and Secure

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<h3 style=”text-align: center;”>Reliable and Secure</h3>

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Guaranteed Uptime

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<h3 style=”text-align: center;”>99.8% Uptime</h3>

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Mas Callnet Shared Call Center Services Vs Competition ?

<p style=”text-align: center;”><strong>What makes us different from others ?</strong></p>

DialDesk Other Vendors
Contact Center Monitoring Real-time and Historic Limited Monitoring Features
Reporting Comprehensive Reports and Report Scheduling Limited Contact Center Reporting
Call Connect Rate High Low
Real-time Queue Management Yes No
Dialers Predictive, progressive, Preview Predictive & Progressive
Telephony WebRTC and PSTN Only PSTN
Device Flexibility Mobile app, laptop, feature phone Only Laptop
Security Enterprise-grade Basic
Complete IT Governance Yes No
Flexible Agent Login Yes No
Full Stack CX Only at DialDesk No
UL VNO Only at DialDesk No
AI-Powered Yes No
Native CRM Integration Yes No
Voicebot Yes No
Chatbot Yes No

Feature-Rich Cloud Contact Center Solution

Built For Organizations Of All Sizes

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/advanced-wallboard-cloud-call-center-solutions-2.png” alt=”Advanced Dashboard – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Advanced Dashboard</h3>

<p style=”text-align: center;”>Display customized reports based on assessment criteria to everyone. Being alerted of their performance, team members work more effectively towards increasing productivity.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/click-to-call-cloud-call-center-solutions.png” alt=”Click to Call – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Click to Call</h3>

<p style=”text-align: center;”>Integrated Click-to-call solutions are a real-time saver for customer operators – saving them the trouble of having to manually dial out every customer number. Thus less hassle and extra time saved which further makes it easier to boost agent productivity.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/automatic-call-distribution-acd-cloud-call-center-solutions.png” alt=”Automatic Call Distribution (ACD) – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Automatic Call Distribution (ACD)</h3>

<p style=”text-align: center;”>ACD route calls over the phone to best-suited agents who can apply a whole range of skills, tools, and experience to help resolve the customer query quickly.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/interactive-voice-response-ivr-cloud-call-center-solutions.png” alt=”Interactive Voice Response (IVR) – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Interactive Voice Response (IVR)</h3>

<p style=”text-align: center;”>With an intelligent system of IVR, recognize customers’ input and route them to the perfect person for their particular needs.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/auto-dialer-cloud-call-center.png” alt=”Auto Dialer – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Auto Dialer</h3>

<p style=”text-align: center;”>Revolutionizing outbound contact center operations with an integrated automated dialer. Using Mas Callnet predictive dialer, preview dialer, and progressive dialer, select the type of automation that best fits the business requirements.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/knowledge-base-cloud-call-center-solutions.png” alt=”Knowledge Management Tools – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Knowledge Base</h3>

<p style=”text-align: center;”>Integrated with a centralized information repository with various knowledge management tools to give our agents the resources they need to help you and your customers on a real-time basis.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/mobile-agent-app-360-cloud-call-center-solutions.png” alt=”Mobile Agent App With 360 AIM Tool – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Mobile Agent App With 360 AIM Tool</h3>

<p style=”text-align: center;”>An industry-first call center mobile application aimed at providing enterprise-ready call center and security features, that includes 360-degree Application Infrastructure Management (AIM), to establish remote governance.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/call-recording-cloud-call-center-solutions.png” alt=”Call Recordings – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Call Recordings</h3>

<p style=”text-align: center;”>In our CRM, we have all your customer interactions that occur over telephone conversations logged, compressed, structured and archived. This way, your company can access the information anywhere at any time.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/automation-cloud-call-center-solutions.png” alt=”Automation Rules – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Automation Rules</h3>

<p style=”text-align: center;”>Integrated automation rules based on the event and time-based triggers letting to work efficiently, saving us time &amp; improving customer engagement.</p>

 

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<div class=”featureimgdiv”><img class=”img-area aligncenter wp-image-2271 size-full” src=”https://Mas Callnet.in/wp-content/uploads/2022/01/virtual-front-office-call-center-solutions.png” alt=”Virtual Front Office (VFO) – Shared Contact Center Solution” width=”100″ height=”100″ /></div>

<h3 style=”text-align: center;”>Virtual Front Office (VFO)</h3>

<p style=”text-align: center;”>Mas Callnet Virtual receptionist service greets your customer and routes them to the appropriate staff in your organization.</p>

 

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Frequently asked questions

What is the "PAY AS YOU USE" feature of Mas Callnet's shared call center solution?

This refers to the system where you have to pay only for the minutes of interaction between your customer and Mas Callnet agents.

Why should startups and businesses hire a shared call center solution provider?

Startups and established businesses often have to manage their operations and infrastructure costs on a tight budget, which is why an increasing number of them are choosing to outsource their calls to shared call centers. This way, they only have to pay for the calls that are answered, instead of paying for a service that they might not use to its full potential. Plus, it’s a great way to positively handle customer queries, requests, and complaints professionally and efficiently!

What are the benefits of a shared call center solution?

A shared call center is a great option for companies who want to offer call center services to their customers but don’t want to make a large investment. With state-of-the-art technologies, the shared call center can provide your customers with the same great service they would receive from a more traditional call center, but at a fraction of the cost. All calls are answered by trained call agents, so you can be sure that your customers will be well taken care of.

Is the shared call center solution multilingual?

Yes, Mas Callnet is a leading shared call center solution provider for customer support in more than 15 languages. You can easily get the call center services for your customers in your opted language with no extra expenditures. With this, you will be able to provide top-notch customer support at very competitive prices.

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