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A large number of business enterprises are deploying their own flexible, low-cost and sophisticated call centers by taking advantage of the latest technologies. When customers call a business enterprise they re...
Major issues have risen up over the past decade with regards to outsourcing jobs. Everyone these days have a notion that the term “outsourcing” means shipping jobs out of the country to cut down costs. Outsourc...
Role of emerging technologies and strategic partnerships for NBFCs Non-banking financial companies (NBFCs) have played a pivotal role in meeting the financial needs of individuals and business that have tra...
The advent of the fintech industry has made banking simple and straightforward.These days, AI and machine learning has influenced many aspects of financial services such as credit, underwriting, insurance and m...
As financial services have become a much bigger percentage of the economy in the China, more interest, and capital, is being poured into improving financial services technology. Known as FinTech, there have bee...
Outsourcing of various non-core services emerged as a mainstream business in the mid-1990s. Since then, the outsourcing industry, which later came to be known as business process outsourcing or BPO, has been th...
Outsourcing is here to stay. There are various reasons why businesses may choose to outsource. Some outsource with an eye on maintaining their competitiveness through cost-effective operations. Some other busin...
In their recent Cloud Next conference held in San Francisco, Google announced that they’ve partnered with various companies in the AI, telecommunications, and cloud computing sectors to create an AI s...
Each of us understands what it means to be disappointed by a poor customer experience or delighted by the employee who goes above and beyond. Given the potential upside, dumping money into the customer experien...
To keep customers happy and stay competitive, businesses should be able to embrace market innovations and new trends. That’s why every new year is always a good time to update the brand’s strategies a...